Acronis True Image breaking User Account Control functionalities

I’m a big fan of the Acronis backup tools since a long time. Two years ago I filed a bug with their support for an annoying issue: when you have Acronis True Image installed, you cannot use the keyboard shortcut CTRL-SHIFT-ENTER anymore to open a program with elevated privileges.

Try it out:

  • on your keyboard, press the Windows key
  • type the first few letters of a program name, such as “comm” for “Command Prompt”
  • with the program highlighted/selected, press CTRL-SHIFT-ENTER

Normally, this action should bring up the familiar “Do you want to allow the following program to make changes to this computer?” dialog box. Well, with Acronis TrueImage installed it does not: nothing happens, the program does not even run without elevation.

As a workaround, there are 2 things you can do:

  • Using the exact program name (“cmd.exe”) when typing and then use CTRL-SHIFT-ENTER does seem to work
  • The non-keyboard way also works: right-click the program name and choose “Run as administrator”

The Acronis support team has been very good at providing me with feedback every few weeks, only to tell me that the bug was not at the top of their list however.

This week I received a mail asking me if it was ok to close the bug, as it wouldn’t get fixed any time soon. Sure, they offered me a rebate - but is it really that hard to fix this bug? The problem already existed in the previous version.

I’m writing this post for other people who may have the same problem. You can refer to my support case: 01261130. I can only say: report your problem so it might eventually get fixed!